Order cancellation can be done if the online order has been completed, but the product has not been shipped yet, you can call 2310530907 and one of our partners will cancel your order.

Withdrawal – Return / Replacement of Products

a) Right of withdrawal

You have the right to withdraw from this contract without justification within 14 calendar days from the day of delivery of the product (s). In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract with a clear statement through the contact form on the website.

If you withdraw from the purchase, you must return the product (s) in the condition in which you received it / the receipt of sale. The product (s) must not have been washed, used in any way, have all his / her labels and their packaging must not have been damaged. No refund can be given if the product (s) have been used or damaged. The return is made to the supplier (Cone Tessuti) without undue delay and definitely within 14 calendar days from the day on which you told us your decision to withdraw from the market. In this case, you will be charged the direct cost of returning the goods.

The return of the item (s) is accepted only if the Customer has previously paid the shipping costs for his / her return. Similarly, the company is obliged to refund the price received (excluding the additional costs due to your choice to use a method of delivery charged to Cone Tessuti), without undue delay and definitely within 14 calendar days from the day it is received back. the goods. The company will execute the refund by depositing in a bank account indicated by the customer. In any case, you will not be charged for such a refund. You are responsible for any reduction in the value of his / her goods as a result of his / her management other than that which is necessary to determine his / her nature, characteristics and function.

b) Product Return / Replacement

It is possible to return due to a defective product or due to an error in your order (if for example you received a product other than the one you ordered).

To complete the return of the item it is necessary to meet the following conditions:

1. Product returns can be accepted within 14 days from the date of receipt.
2. The product must have been purchased exclusively by conetessuti.gr
3. The defective product is replaced only with the same product or with any other by agreement.

Return procedure:

1. Contact us at 2310530907, to clarify the details of the return. When contacting you should know the purchase receipt number and product code.

2. It is necessary to send us a photo of the item at info@conetessuti.gr in order to have a better picture in our communication with you and to confirm the acceptance of the return.
3. Pack the product so that it is protected during shipment.

4. In case the product has a defect or an error has been made in your order, send the parcel with the courier company that we will indicate to you using the customer code that we will indicate to you and the shipping costs are borne by Cone Tessuti.

* Please note that the return shipping costs are charged by our company only in case of our own mistake or defective product. In all other cases the costs are borne by the customer.
** The return process has an average duration of 10 working days.

For more information call 2310530907.

Exceptions to the Right of Withdrawal

The above right of your Withdrawal, indicatively and not restrictively does not apply:

(a) In cases where the price of the Products has been paid at the Company’s headquarters and in addition, either the Products have been presented to the customer during the presentation of the Product or have been received from its headquarters Company, as the sale is not considered to have been carried out remotely and does not fall under the protective provisions of Law 2251/1994.

(b) Otherwise for exceptions to Your right of Withdrawal, its conditions and its exercise are subject to the provisions of article 3l of Law 2251/1994, as is the case with any other (existing or future) applicable legislation.